Shipping Policy

Last Updated: 1st Aug 2026

Thank you for shopping with COFFEEJACK. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified. You will receive tracking from a fulfilment company called SFC via the email used for purchase.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, or holidays, processing times may be longer than usual.

2. Shipping Times

Estimated delivery times are as follows:

United Kingdom

Delivery: 5-10 business days

International Orders

Europe: 5–10 business days

Rest of World: 7–15 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Costs

FREE Worldwide shipping for all goods purchased via the website.

4. Order Tracking

Where available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

5. Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to factors outside our control, including:

• Carrier delays

• Customs processing

• Severe weather conditions

• Public holidays

• High shipping volumes

COFFEEJACK is not responsible for delays caused by third-party shipping carriers.

6. International Orders and Customs

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their local authorities.

These charges are the responsibility of the customer and are not included in the purchase price unless explicitly stated otherwise.

COFFEEJACK is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, we may contact you to verify the information. This may delay order processing.

If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be resent.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please message us via the website contact form.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

9. Delivery Issues

Once a package has been marked as delivered by the carrier, responsibility for the package passes to the customer.

If you believe a delivered package is missing, please:

• Check with household members or neighbours

• Check any safe places designated for deliveries

• Contact the shipping carrier directly

If you still require assistance, please contact us and we will do our best to help.

10. Contact Information

For any shipping-related enquiries, please message us via the website contact form.

COFFEEJACK
44 Boulevard
Weston-Super-Mare
England, BS23 1NF

We aim to respond to all enquiries within 7 business days.