Refund policy

Returns & Refunds Policy

Last Updated: 23 June 2026

Thank you for shopping with Coffeejack. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Refunds Policy below.

1. Returns

You may return your item within 30 days of receiving your order for a refund, provided that:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging with all included accessories, manuals, and components.

  • You provide proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact via the website contact form.

Please include:

  • Your order number

  • The reason for the return

  • Any relevant photos if the item is damaged or defective

We will provide instructions for returning your item.

3. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Where appropriate, we may:

  • Replace the item

  • Repair the item

  • Provide a full refund

Please provide photographs and details of the issue to help us process your request quickly.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty or defective

  • The wrong item was sent

  • The return is required under applicable consumer protection laws

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Gift cards

  • Downloadable products

  • Personalised or custom-made items

  • Items damaged through misuse, neglect, or normal wear and tear

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be cancelled for a full refund. Once an order has been dispatched, it must be returned in accordance with this policy.

8. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations in the United Kingdom.

9. Contact Information

For all return and refund enquiries, please contact via the website contact form:

Coffeejack
44 Boulevard
Weston-Super-Mare
England, BS23 1NF